The new system enables voice interaction with CHAMP’s Traxon track and trace application, allowing users to obtain air waybill statuses using simple voice commands on devices that offer the Alexa voice service, such as the Echo, Echo Dot, Amazon Tap and Fire tablets.
Customers can get up to date shipping information by simply saying, “Alexa, open cargo trace” or “Alexa, start cargo trace”.
“Why do we restrict ourselves to keys, mouse, and finger swipes?” asked CHAMP Cargosystems chief executive Arnaud Lambert. “Let’s approach air cargo efficiency from a different angle: voice. This is only the start of our new user experience programme aimed at enhancing the user experience and therefore the efficiency of air cargo.”
CHAMP chief technology and innovation officer Wojciech Soltysiak added: “Last year we have committed to bringing more innovation into the air cargo sector, and we have started to fulfil our commitment to the industry, and are happy to release a voice-enabled air cargo system on Amazon Alexa.
“We are working hard to bring other new technologies, like blockchain, on the market very soon to help increase security and reduce costs within logistics.”