E-commerce expectations have crept into the B2B sector, with business customers believing they deserve the same level of service Amazon has made the “norm” for online consumers.
Chief executive of Redwood Logistics Mark Yeager said although his company was not “heavily reliant” on retail, the impact seen in the B2C sector was “definitely” hitting his business.
“The biggest change is the expectation of the shipper – the level of visibility, connectivity, data and insight …
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